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Privacy Policy

At Candor Care, we want to ensure that we protect your information and your privacy.

Our privacy policy will tell you why we collect data about people who visit our website, and how we use it. We can assure you that your security is important to us, and we strive to protect your data and keep it safe.

We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to office@candorcare.co.uk or by writing to Unit 11, Phoenix Park, Telford Way, Coalville, LE67 3HB.

Who are we?

Candor Care is an independent provider of stairlifts and mobility products. Established in 2004, we started out as a provider of stairlifts to local authorities and private end users throughout the Midlands.

Since then, our size and reputation have grown, and we now provide stairlift and mobility products to a large number of happy customers.

Based in Coalville, Leicestershire, we are well located to provide stairlifts in our home county and beyond, including Derbyshire, Nottinghamshire, Staffordshire, Shropshire, Warwickshire, Worcestershire and the West Midlands.

How do we collect your information?

We obtain information about you when you use our website, for example, when you contact us about products and services.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

  • Contact you if we have a query about your order or agreement with us
  • Carry out our obligations arising from any contracts entered into by you and us
  • Improve our customer service by asking for your views and feedback
  • Notify you of any important information that we feel we should share
  • Occasionally send you marketing information which we feel might be beneficial

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. For example, if you have a service or warranty agreement with us, we will need to keep your data to ensure we fulfil this requirement.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third-party service providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, we may need to instruct a builder, plumber or electrician to carry out work, and they may need to contact you.

We will not release your information to third parties beyond our network unless you have requested us to do so, or we are required to do so by law, for example by a court order or for the purposes of preventing fraud or other crime.

Choice about the information you receive

You have a choice about what information you receive from us. If you do not want to receive direct marketing communications such as special offers and information about our extended service and warranty packages, you can select your choices by ticking the relevant boxes on the forms where we collect your information.

We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us:

How to update your information

If any of your information has changed, or will be changing in the near future, you can contact us:

  • Call: 0330 100 4564
  • Email: office@candorcare.co.uk
  • Write: Unit 11, Phoenix Park, Telford Way, Coalville, LE67 3HB

We are happy to share with you the information that we hold, and it is your right to be provided with this information if you request it.

Payments and data security

We do not take payments online, but instead use secure methods to process your transactions, such as credit or debit card payments.

All client information is stored securely by Candor Care and we strive to protect your personal information. However, we cannot guarantee the security of any information you submit to us via online forms, and you do so at your own risk.

Use of cookies

Like many other websites, the Candor Care website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.

They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better, more personalised service.

It is possible to switch off cookies by adjusting your browser preferences. For more information on how to do this, please refer to your browser settings or our full cookies policy. Turning cookies off may result in reduced website functionality.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on any external sites you visit.

We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our site.

If you arrive at our website via a third-party site, we also cannot be responsible for the privacy policies of that site and recommend that you review their policy.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in November 2025.